Returns & Refunds

Unopened Products

Changed your mind? No problem.  If for any reason you are not completely satisfied with your purchase, we will happily accept returns of UNUSED and UNOPENED products providing that we receive your return request within 21 days of the PURCHASE date.  

Please email us at orders@pureman.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.  Please note that we do not refund the original postage fees with the return and that any free items/gifts with purchase products must also be returned if your order no longer qualifies.

To return a product, please follow the simple steps below:

• Contact us at orders@pureman.com.au to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to.
• Pack and seal the item/s in their original shipping package and post them back to us.
• Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser's credit card or PayPal account.
• Please allow up to 14 days from the date we receive the returned goods for the refund to be processed.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit  and therefore recommend you take out shipment registration of insurance with your postal carrier. 

Pureman Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.  All postage and insurance costs are to be paid by the buyer.

Damaged or Faulty Products

We take care to pack your products carefully so that they won't get damaged in transit.

If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail. We'll arrange for the products to be returned to us and a replacement will be sent out to you.